Professional terms
Version 2026-10-30. UK launch draft: operator details and professional review required before public launch.
Your agreement
These terms supplement the Customer terms and apply to professionals purchasing leads or subscriptions for business purposes. The operator details are in Customer terms. Describe your business truthfully and hold the permissions, qualifications and insurance your work requires.
Credits and shared leads
You purchase an opportunity to contact the customer, not guaranteed work, exclusivity, a response or earnings. The unlock price is shown before purchase and normally decreases from five to one credit as previous professionals unlock the same job. A maximum of five distinct professionals may purchase a job. The actual price is rechecked at purchase and recorded. Previously unlocked jobs do not require another purchase. Existing full jobs may remain in the purchasers’ histories.
Credit packs and subscription
The credit quantity, total currency price and any recurring monthly price are shown before checkout. A subscription renews monthly until cancelled through billing management. Unused monthly credits reset at renewal; new purchased credit packs expire three calendar months after purchase; a later purchase does not extend previous expiry dates. Earlier balances sold as non-expiring retain those terms. Statutory refund rights are unaffected. Cancelling stops future renewal and does not itself refund past use. Price changes apply to future purchases; changes to an existing recurring subscription require appropriate notice and any legally required agreement.
Use of customer information
Use purchased customer information only to respond to that request and manage resulting work. Do not resell, publish or share leads, send unrelated marketing, harass customers or bypass another person’s choices. You are responsible for your own lawful handling of information and contracts with customers.
Unusable leads and complaints
Report duplicate, fraudulent or unusable leads with the job and transaction references. We investigate and explain any credit replacement or monetary refund decision. Failure to win work alone is not proof that a lead was defective. The Refund and cancellation policy applies, including any mandatory rights.
Platform responsibility
We are responsible for our own service and do not exclude liabilities that cannot lawfully be excluded. No unlimited customer indemnity or arbitrary liability cap is imposed by these draft terms. The operator must have these terms reviewed for its actual business and insurance before launch.
Refunds, lead reviews and credit replacements
Effective for new purchases from 1 November 2026. Earlier purchases retain their agreed terms and any applicable legal rights. This clarification does not remove mandatory rights under consumer or other applicable law.
Our service is publishing requests and providing access to customer enquiries. A lead purchase is not a promise of work, exclusivity, a reply, a particular project value or earnings. Posting a request does not guarantee professional responses or a successful hire. No response, an unsuccessful quote or a customer choosing another professional does not, by itself, establish that our service was defective or create an automatic refund entitlement.
Where the agreed service has been correctly supplied and no legal refund or cancellation right applies, we do not offer discretionary cash refunds simply because a member changes their mind or does not win work. Credits are for platform use and cannot normally be exchanged for cash; this does not prevent a legally required refund of the payment used to buy them.
For a suspected duplicate, fraudulent or materially inaccurate lead, or a technical failure to provide purchased access, contact us through Help in your account with the job reference, purchase reference and relevant evidence. Do not send card details. We review the circumstances and explain the outcome. In appropriate cases we may offer replacement platform credits as a goodwill remedy. The amount and any expiry date will be explained before acceptance. Goodwill replacements are assessed individually and are not automatic.
Credit replacements will not be imposed instead of a monetary refund that you are legally entitled to receive. Duplicate charges, services not supplied, misdescription, defective performance and applicable cancellation rights are assessed separately. Where a monetary refund is due, it is normally made to the original payment method unless you expressly agree to another permitted method. We do not charge a fee for exercising a statutory refund right.
Account balances or payment records are not lost merely because the website is temporarily unavailable. Maintenance does not itself cancel subscriptions or remove any remedy for a failure to provide the agreed service. We do not exclude liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.