Customer terms
Version 2026-10-30. UK launch draft: operator details and professional review required before public launch.
Who operates BuyTheLead
Operator: [INSERT LEGAL NAME]. Business/service address: [INSERT ADDRESS]. Company number, if applicable: [INSERT NUMBER]. Support email: [INSERT EMAIL]. These details must be completed by the operator before accepting public payments.
What we provide
BuyTheLead publishes job requests and provides introductions to independent professionals. We do not carry out the work. The customer and professional agree the scope, price, scheduling and work contract directly. We remain responsible for performing our own platform service with reasonable care and skill.
Your request and contact information
You must be at least 18, submit a genuine request, have authority to arrange the work and provide accurate contact details. Do not include private contact details or sensitive information in the public description. By posting, you request that up to five professionals who purchase access may receive your submitted contact details and contact you about this job. The general area is visible before purchase; the submitted location is revealed after purchase. Contact sharing cannot be undone once information has been disclosed.
Posting fees and availability
The fee and currency are displayed before payment. A free-posting promotion may remove the fee. Posting does not guarantee responses or completion of work. Requests normally leave browsing after 30 days or when five professionals purchase access. Previously purchasing professionals may retain access in their purchase history. We may remove unlawful, fraudulent or unsafe requests and explain the reason where appropriate.
Choosing a professional
Check suitability, qualifications, registration and insurance where relevant before hiring. A paid posting, account, profile or lead purchase is not an identity, qualification or quality guarantee. Payment helps deter spam but does not prove a request is genuine.
Cancellation, complaints and your rights
See the Refund and cancellation policy. Contact support with your job reference if something goes wrong. Nothing in these terms removes statutory consumer rights or excludes liability that cannot lawfully be excluded. We do not impose a blanket exclusion of responsibility for our own service.
Applicable law
These terms use the law of England and Wales, subject to mandatory protections and court rights applicable to consumers where they live. The operator must obtain advice before accepting customers in additional jurisdictions.
Refunds, lead reviews and credit replacements
Effective for new purchases from 1 November 2026. Earlier purchases retain their agreed terms and any applicable legal rights. This clarification does not remove mandatory rights under consumer or other applicable law.
Our service is publishing requests and providing access to customer enquiries. A lead purchase is not a promise of work, exclusivity, a reply, a particular project value or earnings. Posting a request does not guarantee professional responses or a successful hire. No response, an unsuccessful quote or a customer choosing another professional does not, by itself, establish that our service was defective or create an automatic refund entitlement.
Where the agreed service has been correctly supplied and no legal refund or cancellation right applies, we do not offer discretionary cash refunds simply because a member changes their mind or does not win work. Credits are for platform use and cannot normally be exchanged for cash; this does not prevent a legally required refund of the payment used to buy them.
For a suspected duplicate, fraudulent or materially inaccurate lead, or a technical failure to provide purchased access, contact us through Help in your account with the job reference, purchase reference and relevant evidence. Do not send card details. We review the circumstances and explain the outcome. In appropriate cases we may offer replacement platform credits as a goodwill remedy. The amount and any expiry date will be explained before acceptance. Goodwill replacements are assessed individually and are not automatic.
Credit replacements will not be imposed instead of a monetary refund that you are legally entitled to receive. Duplicate charges, services not supplied, misdescription, defective performance and applicable cancellation rights are assessed separately. Where a monetary refund is due, it is normally made to the original payment method unless you expressly agree to another permitted method. We do not charge a fee for exercising a statutory refund right.
Account balances or payment records are not lost merely because the website is temporarily unavailable. Maintenance does not itself cancel subscriptions or remove any remedy for a failure to provide the agreed service. We do not exclude liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.